{"id":8235,"date":"2016-04-11T16:09:19","date_gmt":"2016-04-11T16:09:19","guid":{"rendered":"https:\/\/wpopal.com\/?p=8235"},"modified":"2016-04-11T16:09:19","modified_gmt":"2016-04-11T16:09:19","slug":"our-support-is-now-all-handled-at-wpopal-ticksy-com","status":"publish","type":"post","link":"http:\/\/dev.wpopal.com\/wpopal\/our-support-is-now-all-handled-at-wpopal-ticksy-com\/","title":{"rendered":"Our support is now all handled at wpopal.ticksy.com"},"content":{"rendered":"<p>Dear Wpopal friends<br \/>\nToday we would like to announce a big change in our support system to improve the support quality: our support is now all handled at <a href=\"https:\/\/wpopal.ticksy.com\/\" rel=\"nofollow noopener\" target=\"_blank\">wpopal.ticksy.com\/<\/a>.<\/p>\n<h3>Reasons ?<\/h3>\n<p>For the last 1 year, the support quality is not really good, user&#8217;s questions are sometimes delayed because we are maintaining multiple support channels:<\/p>\n<ol>\n<li>Support via Email<\/li>\n<li>Via <a href=\"https:\/\/wpopal.com\/question\/\" rel=\"nofollow noopener\" target=\"_blank\">questions &amp; answer page<\/a><\/li>\n<\/ol>\n<h3>We choose sticky.com<\/h3>\n<p>This is proven support system with ease of handling user&#8217;s questions. In addition, by maintaining 1 support channel, we can ensure that, no question is missed and it also help us plan and assign tickets for team member.<br \/>\nHere is a screenshot of a support ticket:<br \/>\n<img decoding=\"async\" src=\"https:\/\/wpopal.com\/wp-content\/uploads\/2016\/04\/support-system.jpg\" alt=\"\" title=\"\"><br \/>\nTo get support, simply register an account on the new support site: <a href=\"https:\/\/wpopal.ticksy.com\/\" rel=\"nofollow noopener\" target=\"_blank\">wpopal.ticksy.com\/<\/a> and drop us your issue description, site info, we will get back to you with rely within 24 hours in business days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Wpopal friends Today we would like to announce a big change in our support system to improve the support quality: our support is now all handled at wpopal.ticksy.com\/. Reasons ? For the last 1 year, the support quality is not really good, user&#8217;s questions are sometimes delayed because we are maintaining multiple support channels: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8236,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-8235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/posts\/8235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/comments?post=8235"}],"version-history":[{"count":0,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/posts\/8235\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/"}],"wp:attachment":[{"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/media?parent=8235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/categories?post=8235"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/dev.wpopal.com\/wpopal\/wp-json\/wp\/v2\/tags?post=8235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}